Microsoft Dynamics CRM 2013 On-Premises

Client
Premier pharmaceutical and consumer healthcare solution provider in CEE
Country
Romania
Industry
PHARMA
Cooperation Model
Fixed Price Project

Business Need

Our client, a leading pharmaceutical and consumer healthcare solution provider in CEE, was facing an increasing level of governmental regulation, a low sales profit margins, and a fast-paced environment, where customer relationship management plays a crucial role.

Solution

In order to meet all clients’ requirements, we successfully ensured a Microsoft Dynamics 2013 on premises implementation and workflow optimization, while enforcing an integrated solution to help address quickly changing market needs and increase profitability.

Key Benefits

We seamlessly delivered a cost-effective solution to better track sales team’s expenses, field appointments, and product samples to identify top customers, products and areas for improvement;

We successfully helped field sales teams plan tours and save sales call reports, while increasing team efficiency;

We provided a powerful tool for fulfilling very specific requirements and regulations regarding the storage, transmission, and security of data;

We helped improve customer loyalty through advanced reporting and statistics, flexible customer segmentation and process traceability;

We helped automate repetitive tasks, customize business process flows and offer completely transparent real-time access to view and manage important data;

We ensured the integration with Active Directory and successfully trained client’s team which had no prior knowledge of MS Dynamics.

Technologies

Active Directory Dynamics CRM HTML. CSS JavaScript Reporting Services

Team/Duration

5 FTE
1 YEAR