Our client, a leading pharmaceutical and consumer healthcare solution provider in CEE, was facing an increasing level of governmental regulation, a low sales proﬁt margins, and a fast-paced environment, where customer relationship management plays a crucial role.
In order to meet all clients’ requirements, we successfully ensured a Microsoft Dynamics 2013 on premises implementation and workﬂow optimization, while enforcing an integrated solution to help address quickly changing market needs and increase proﬁtability.
We seamlessly delivered a cost-eﬀective solution to better track sales team’s expenses, ﬁeld appointments, and product samples to identify top customers, products and areas for improvement;
We successfully helped ﬁeld sales teams plan tours and save sales call reports, while increasing team eﬃciency;
We provided a powerful tool for fulﬁlling very speciﬁc requirements and regulations regarding the storage, transmission, and security of data;
We helped improve customer loyalty through advanced reporting and statistics, ﬂexible customer segmentation and process traceability;
We helped automate repetitive tasks, customize business process ﬂows and oﬀer completely transparent real-time access to view and manage important data;
We ensured the integration with Active Directory and successfully trained client’s team which had no prior knowledge of MS Dynamics.
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