Support Specialist with German


Level

Middle/Senior

Location

Bucharest

Job Type

Full time

Date



Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

A dedicated and solution oriented Support Specialist with German language skills, proven IT education or 1 year job experience in customer support.

What you will do:

Providing initial remote technical software & hardware support to clients
Consistently interacting with customer and supervisors to have the issue solved
Analyzing problems/situations, understanding problem impact on client business
Applying problem solving techniques
Responding to client queries, providing timely resolutions to client issues
Maintaining highest client satisfaction
Maintaining positive client relationships even in severe and pressurized situations
Logging all related activities for each customer query and handling client data securely
Employing client ‘s standard support delivery methodologies and tools
Performing in international software support delivery processes and environments
Respond to requests for technical assistance in person, via phone, electronically
Follow service desk procedures
Performing problem management and end-to-end problem ownership
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention

What you must have:

Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken)
Proven IT education or 1 year job experience in customer support
Proven remote support know-how (patches etc.)
Customer facing experience
Telephone skills with good voice tone and pitch articulation and overall speech quality
Customer focus
Good General IT Knowledge
Problem solver orientation
Very good analytical skills
Excellent communication and listening skills (both written and verbal)

What's in it for you:

Extended compensation and benefits package
Continuous learning opportunities to enhance both your professional and soft skills
A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

  • Eager to take on new challenges and learn new things
  • Who put their heart, mind, and soul into everything they do
  • Who enjoy sharing knowledge and understand the importance of team spirit

#MA1

Join Now Our Team and Start Engineering Your Future!

Submit your data

HOW TO APPLY

1
Send us your CV by filing out this application form.
2
Attend the job interview.
3
Pass the technical test.
4
Get to know your project and tasks.
5
Start your adventure with us.
Website Security Test