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If you are a Support Engineer with experience, please read on and join our talented team.

What You Will Be Doing
  • End to end understanding of the product infrastructure and technologies used
  • Retain excellent product knowledge across all product areas
  • Stay current with any fixes or enhancements within the product
  • Understand time management and working to meet our SLA
  • Communicate clearly with clients and help build relationships with clients
  • Build cross-team relationships
  • Trouble-shooting database issues using SQL queries, reviewing web server and application server logs, etc.

What You Need for this Position
  • Ability to write SQL queries
  • Linux skills
  • Proven ability to learn a scripting language
  • Understanding of relational database structure
  • Excellent verbal and written communications skills
  • Proven ability to work cross-teams
  • Experience working directly with customers

Must Have
  • Knowledge of enterprise-level applications
  • Jira experience
  • Experience with scripting languages

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