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Application Support Level 3

Job description
The software uses standard Microsoft components such as:
  • Incident management and resolution following Standard Operating Procedures (SOP);
  • Microsoft SQL Server and SQL Express using extensive SQL statements;
  • Microsoft .Net Framework;
  • Microsoft IIS Server;
  • Identity- and Access Control including Microsoft Active Directory.

Your task:
  • Provide 3rd level customer support for issues raised within the application;
  • Follow up until resolution of all assigned tickets raised;
  • Closely work with engineering team and international developer team for issues that cannot be solved at 3rd level;
  • Back-end application troubleshooting;
  • Performing scheduled application upgrades and patches;
  • Monitoring queues and error reports.

Desired Skills:
  • Good communication skills in English language;
  • Solid experience in application support (minimum 2 years);
  • Administrative knowledge of Windows Server 2012 and newer /Win10 and predecessors;
  • Technical experience with industry standard platforms such as .NET (application hos) and IIS;
  • Knowledge of SQL server database management - SQL Express/SQL 2014 and newer;
  • Understanding of network topology, layouts and global WANs;
  • Experience with ITIL-based Tools and Frameworks.

Considered a plus:
  • Microsoft PowerShell experience;
  • Empathy for an international and multicultural environment;
  • Microsoft certificates for Windows and SQL administration.



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