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2nd level VAS Operations Engineer

Who we are:
    Open-minded intellectuals who embrace emerging technologies on our mission to create innovative IT and Engineering solutions that will impact millions of users around the world.

We are looking for:
    A skilful 2nd Level VAS Operations Engineers with minimum 2 years of experience in Operation and Maintenance of telecom networks to maintain and improve the customer’s network and provide technical support, fault investigation and troubleshooting, ensuring that network/application problems are detected and corrected according to agreed KPI and SLA.

What you will do:
  • Be responsible for managing Operations for MS VAS and provide 2nd level support –24x7x365 (service management);
  • Pro-actively monitor, manage and optimize resource/capacity utilization (platform administration);
  • Be in charge of performance monitoring and Statistical Reporting;
  • Ensure compliance to data security standards and revenue assurance;
  • Ensure fault reporting and escalation (incident management);
  • Monitor and manage systems to ensure end to end service availability as per platform KPI (availability management);
  • Provide trouble ticket escalation to relevant suppliers and partners (supplier management);
  • Provide Technical, Performance and Statistical Reporting of the above support systems;
  • Ensure team schedule for afterhours standby for Value Added Services and AM Division;
  • Analyze, enhance and manage day to day operations of VAS platforms such as Messaging, Roaming, Data and Voice applications;
  • Resolve application problems within agreed SLAs and coordinate users’ requirements;
  • Actualize policies and procedures guiding the VAS applications to ensure that integrity of applications are not compromised; maintain optimum security of all data in the platform for business continuity and contingency planning purpose;
  • Develop and maintain documentation for supported infrastructure;
  • Supervise and ensure knowledge improvement of L1 resources;
  • Efficiently manage client communication with different layers within the organization: Technical, Business and Senior Management;
  • Be responsible for delivering contractual scope and meetings’ KPIs/SLAs with no penalty;
  • Responsible for adhering to all Processes related to Operations;
  • Manage Local Operations teams and review customer feedback.

What you must have:
  • Good knowledge of resource availability indicators and their interpretation;
  • Good knowledge of network implementation/integration processes;
  • Knowledge of servers HW/SW and their characteristics in Service networks area (e.g. SMSC, MMS, Voice Mail, Video Mail, VPN, OTA, Email, ADC, Intelligent Network, OLM, SAPC, SASN);
  • Cloud infrastructure OpenStack knowledge;
  • Good level of OS: UNIX (Sun Solaris, HP-UX), Linux, Windows;
  • Basic experience with Databases: Oracle, LDAP;
  • Experience with scripting languages: KSH, Bash, Perl;
  • Basis understanding of TCP/IP suite;
  • Experience with SQL Language;
  • GSM network architecture knowledge;
  • UNIX operating system commands;
  • Good Windows knowledge;
  • English language; French represent an advantage;
  • Degree in Electrical Engineering/Telecommunication Engineering/Computer science or equivalent.

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