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Application Support

REQUIRED SKILLS
Responsibilities
  • Incident management and resolution following Standard Operating Procedures (SOP)
  • Alert management from automated systems
  • Manage escalation of issues to other teams and ensure resolution is reached
  • Monitoring the environments in portfolio, deploy application(s) and patch updates to development, QA and production environments following published Standard Operating Procedures (SOPs)
  • Evaluate the need of and deficiencies including capacity and performance management and planning
  • Interface with the internal clients

Hiring criteria
  • Previous relevant experience with Linux or Microsoft Enterprise solutions
  • Proficiency in spoken and written English
  • Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:

    - Microsoft Windows Server (2008 R2 and above) or Linux (Centos and RedHat)

    - Microsoft IIS 7.5/8 / Apache

    - Microsoft SQL Server (2012, 2014)

    - Monitoring tools and principles

    - Microsoft Powershell

  • Very good understanding of IT processes (Incident and Problem management, Change management). Ideally ITIL Foundation certified

Working Time
  • 24/7



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